Title Business Process Analyst Mandatory skills ServiceNow, Outlook, Excel, Word, PowerPoint, Visio Java, Kibana, Graylog Agile Job Description Sr. Business Analyst Serves as business lead for assigned projects by providing direction and leadership. Facilitates discussion across multiple departments and functional areas. Manages the definition, development and implementation of new processes and enhancements to existing systems, services and operational processes in support of strategic plans that are moderate to complex in scope. Duties Serves as business lead for assigned projects that are moderate to complex by providing project direction and leadership, facilitating discussions across sales, marketing, operations, and Information Technology (IT). Makes decisions on key issues to deliver results in the required timeframes. Keeps projects aligned and oriented toward the greatest business need and maintains timely communication with all key stakeholders liaison with all business and Information Technology (IT) constituents to ensure solutions meet the current and anticipated business needs. Manages business implementation, training and communication associated with assigned projects. Performs and provides analysis of business opportunities supported by a business case, feasibility study, justification, process improvements, options for solutions and benefits for each solution that will meet the current as well as the future needs of the business. Develops test cases and participates in user acceptance testing of business system project implementations. Maintains a strong and collaborative relationship with the business and IT and serves as a strong advocate of the newenhanced process or solution through various methods of communication to the organization. Researches, analyzes and documents business requirements for developing or enhancing complex systems. Supports business in developing and delivering end user training. Addresses end user process questions for processes that have been implemented, provides processsystem breakfix support, and implements processsystem enhancements of high complexity. Specific Position Requirements Onsite Serves as business lead for support team by providing direction and leadership. Manage Tier 3 support queue. Experience in customer support Strong communication both verbal and written Experience with ServiceNow and Agile Central (Rally) Worked in an Agile development team Must be able to commute to the work location on a daily basis General user of Microsoft office tools (Outlook, Excel, Word, PowerPoint, Visio) sharepoint Ability to perform multiple duties as assigned. An ideal candidate will have Software Development, Communications and IT background (Java, Kibana, Graylog, elastic search, SQL, XML, grafana ) VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hrviva-it.com for any complaints, comments and suggestions. Please send your resumes to \"staffing10viva-it.com\" and one of our recruiter will get in touch with you. Contact Details Recruiter name Jothi Mani N,Phone(309) ###-####,Email staffing10viva-it.com VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10viva-it.com httpwww.viva-it.com
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.