• Nigel Frank International US
  • Customer Service/Call Center
  • Full-Time

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Dynamics CRM/365 Technical Consultant - 90-100/hr - Contract

The CRM Technical consultant will act as a technical SME for the internal CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management.

The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills.

Responsibilities

  • Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
  • Architecting the CRM system, related customizations and reports to model the businesses organizational process
  • Advising business users on best practices for CRM, development or integration processes
  • Balance business users requests and requirements with technical constraints
  • Writing technical specifications for planned work
  • Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects
  • Installing and maintaining versions of 3rd party products such as Click Dimensions, and Inside View
  • Building and configuring CRM forms, views, dashboards and workflows
  • Developing SSRS reports using Microsoft SQL and FetchXML
  • Working closely with BI project teams or other resources for completion of projects related to the CRM system
  • Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
  • Maintain code repository, VSTS backlog and source control
  • Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system
  • Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
  • Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
  • Estimating the completion of tasks and managing resource time
  • Ensuring consistent release management, change management and project approval processes
  • Support of the application including fixing application issues

Desired Skills

  • Strong written communications especially related to articulating technical specifications
  • 7 years experience with Microsoft Dynamics 2016/365 CRM
  • Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
  • Experience with CRM API, REST/ODATA and SOAP endpoints
  • Strong understanding of and ability to configure security groups, roles and teams
  • Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK
  • Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
  • Familiarity with Data Export Service and Azure SQL
  • SSIS or other ETL technologies
  • Experience working with consulting services industry or salesforce automation/project service automation solutions
  • Microsoft Certifications


Associated topics: customer care manager, customer service manager, expertise, guide, lead, operations, operations manager, product support, senior, team manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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